These are the things survivors, family members, and referring social workers ask before the first conversation. Nothing here replaces legal advice, and nothing here is a substitute for a proper intake call.
Do I have to give my name to speak to someone?
No. The first contact can be anonymous. We ask for a first name or a preferred name only when you are ready to schedule an intake conversation, and even then you can use a name that is not your legal one. Case files are kept without identifying details wherever possible.
What happens during an intake conversation?
It is a structured conversation, usually around an hour. We ask what is happening now, what has already been tried, who else is involved, and what you want to be different. From there we decide together whether counselling, safety planning, court preparation, or a referral to a shelter or legal clinic is the right next step.
Can I bring someone with me, or have a family member call on my behalf?
Yes to both, with a caveat. A trusted person can sit in on a session if that makes it easier to speak. If someone calls for you, we will still want to hear from you directly before anything is arranged, because the decisions in this work have to be yours.
Do you work outside Cape Town?
We are based in Cape Town and work across the Western Cape and Gauteng. Referrals into shelters, legal aid clinics, and public health services are made where the survivor actually is, not where we are. Some sessions run by phone or video when travel is not safe or not possible.
What should a social worker send with a referral?
A short summary of the situation, what support is being requested, and the best way to reach the client. Please leave out graphic detail and identifying case information. The referral pack sets out the format, and it is available on request through the contact page.
Is what I say kept confidential?
Yes, within the limits that apply to any counselling service. We do not share names or case details with family, employers, or other agencies without your agreement. The exceptions are the ones required by law, and we explain those plainly at the start of the first session so there are no surprises later.
